FAQs
What is the return policy?
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Due to your tumbler being a custom item, it cannot be returned. I communicate with you through the whole process to ensure that the final item is exactly what you asked for and that you approve the final product.
How do I take care of my tumbler?
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When washing your tumbler, wash it by hand and do not soak! Make sure not to leave it in extremely hot or cold places. Your custom tumbler is not dishwasher or microwave safe. If you drop your tumbler, it might crack and we cannot repair it. Please handle all custom tumblers with care.
Do you give away discounts?
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Periodically, I will offer discounts - follow me on Facebook, TikTok, and Instagram to stay updated on any type of special or discount.
If my tumbler arrives damaged what do I do?
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All tumblers are packaged with extra bubble wrap, therefore, if it arrives to you damaged it is at fault of the shipping company being used and you may file a claim through said shipping company. Any damaged tumblers will not be accepted nor remade until the claim is settled through the used shipping company. Once the tumbler leaves All Gifted Hands, there is nothing I can do. This includes broken straws and lids.
What is your turnaround time?
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Turnaround time is 3-4 weeks from the date of confirmed payment. If you need rushed processing it's $10 more per tumbler, and I can get it done in 1 week and shipped.
Warranty notes
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If there is any issue/defect with your tumbler within the first 7 days of receiving it, I want to make it right. Email me at allgiftedhands@gmail.com with any concerns!
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All Gifted Hands is NOT responsible for wear and tear on your tumbler or your tumbler lid. If you need a replacement lid for any reason, please contact me and I will provide the website on where to buy a replacement. All Gifted Hands does not carry and will not provide replacement lids.
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​If you drop or do not follow the care instructions for your tumbler, I will not be able to fix it if cracked or mishandled/cared for.
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The tumblers are not guaranteed to fit in vehicle cup holders due to the thickness of a tumbler that is finished. If your tumbler does not fit, Amazon sells cup holder adapters that will work.